Privacy statement

Ravna d.o.o., Ravna Gora (hereinafter: Ravna), especially looks forward to your visit to our website and your interest in our company and products. We take the protection of your personal data seriously and we want you to feel comfortable when you visit our website.

I – Important terms

Personal data
Personal data is data that, in principle, enables knowing who the data is about. In doing so, it is not important if the person can be determined on the basis of only one information. as this will rarely be the case. The more information and data is gathered, the easier it is to determine the person in question. Personal data includes first and last name, address, age, e-mail address and the phone number of a specific person.

Cookies
Cookies are small files containing a string of characters that have open or coded information. The server sends cookies to your computer and stores them there. They are used primarily to identify the computer from which an internet site is opened. If you log on to a website, cookies are used to inform the registration to the server and check the rights for opening a specific page. Each cookie has its own deadline, after which it is no longer valid. That deadline may be in the distant future. Ravna on its website only sets session only cookies that cease being valid after closing the browser. Thanks to cookies, a user's path can be tracked through different parts of our website and also through other websites. The use of cookies can improve the communication between our server and your computer and thereby shape the use of our website in a more comfortable manner. The cookies do not need to be only from the owner of the website but also from third parties, for example, If the page contains advertisements. Through your browser you have the option to display the cookies from your computer, to delete existing cookies or to adjust the configuration so that not all cookies or no cookies at all are stored. Note that some functions (such as login) will not function or not function properly if you deactivate the setting of cookies.

Pixel
Pixel, Web Beacons, Clear GIFs and similar measures (collectively "Pixel") are pictures that are placed on a website or in an email. Because those images are typically fully transparent, you can not see them, and thus they do not affect the experience of use. When a website or email is launched, its accompanying picture is also retrieved. Thus, for example, it can track which pages are opened and how often, or when a newsletter is opened. Pixels are often inserted together with the cookies If you deactivate cookies in your browser, through pixels only how many times a page is opened will be counted.

IP address:
The Internet Protocol (IP) address is a unique number assigned to your computer. It is necessary to even navigate the Internet and all data packets that you need for surfing are sent to it. The majority of private ports are assigned a new IP address every time you disconnect from the internet provider. This typically happens at least once a day. IP addresses in addition leave feedback about from what country a personal computer connected to a specific Internet address.

II – collection and processing of personal data by the company Ravna
Ravna.hr collects, stores and processes your personal data only if it is allowed on the basis of legal regulations or if you give your consent.

We obtain data in two ways:
1. The data that you provide to us:
As a rule, you can use our website without directly giving us your personal data. For some services, such as for the participation in the contests, you will be ask for personal data such as first and last name, email address and address so the requested service can be quickly and satisfactorily resolved or in order to offer certain services (for example, the contact data of a contest winner is necessary for us to inform them).

2. The data provided to us when you use our services:

Some data is created automatically already when you visit our website due to technical reasons. This also includes the data of the internet provider. Each time you access a web site from our offer and with every request of a file, data is stored regarding that process in one protocol file on our server.

Each record contains:
- the page from which a new page or file was requested
– the name of the requested file or page
– the date and time of the search, the search success and the load of he the server at the time of the query
– the amount of data transferred
– The IP address assigned to you by your provider
– If you log on with a user account, login information for a specific Internet service

Stored data is analysed only anonymously for statistical purposes.

Google Analytics
In order to improve our Internet offer, we use Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses so-called "cookies": text files that are stored on your computer and that enable an analysis of the use of the website that you are using. Information about your use of this website received through cookies as a rule is sent to a Google server in the USA and is stored there. Due to the activation of IP anonymization on this website, Google will cut short your IP address within the member countries of the European Union or within other countries that have made an agreement on the European economic area. Only in exceptional cases will be a complete IP address be transferred to Google’s server in the U.S. where it will be cut short. By order of the owner of the website, Google will use this information to analyse your use of the website in order to compile reports about website activities and to give the owner of the website further services associated with the use of certain Internet sites and the Internet. The IP address that your browser forwards within Google Analytics is not connected with other Google data. You can prevent the storage of cookies with the appropriate settings of your browser software; however, in that case you may not be able to use all functions of this website in their full range. In addition, you can prevent the registering of data on Google (including your IP address) regarding your use of a website that has created cookies as well processed them by Google, by going to the below link and downloading and installing the available Browser Plugins. The current link is tools.google.com/dlpage/gaoptout. Further information on data protection with Google Analytics can be found here: https://support.google.com/analytics/answer/6004245?hl=en

Links to other Internet sites
When directing to foreign Internet pages ("LINKS"), Ravna distances itself from their content. The responsibility is on the one who offers the respective Internet page.

Facebook Fan page
Ravna provides a comprehensive personal support even through Facebook. If you ask a question through the Ravna.hr Facebook page, we will forward it to the competent department. The information is solely used to provide answers to your question, and not for advertising purposes.

We will be happy to give you information about your stored data. Please read in more detail the information and contact part of this Data Protection Statement.

All displayed content on Facebook is stored on the Ravna server. All data is collected, stored and processed by Ravna and is not forwarded to Facebook.

In order to contact Ravna through Facebook, you need to sign in to Facebook. During this, Facebook probably collects, stores and processes personal data. Ravna does not have any influence on this way of treating and processing data. Flat does not receive any personal information from Facebook. You can find more information on processing data through Facebook at: facebook.com/about/privacy/

III – information and contact
You will keep control of all personal data you provide to us online. At your request, we will gladly and without any charge, inform you in writing if any and what personal data of yours is stored. You can search for and delete your data stored by us if they are not required for the performance of contractual relations between you and us, or if we are not required to keep them for legal reasons.
Your inquiry and other questions about the Data Protection Statement can be sent to the following email:

e-mail: ravna@ravna.hr
Ravna d.o.o.
I.G.Kovačića 178
51314 Ravna Gora
CROATIA
Phone: +385 - (0)51 - 818 - 449, +385 - (0)51 818 - 362
Fax: +385 - (0)51 - 818 - 522